Meravie Refund Policy

Last updated: 30 September 2026.

30-day money-back guarantee

If you're not happy with your Meravie ear cleaner, tell us within 30 days of delivery and we'll refund the price you paid for the product, even if you've opened and used it.

To make a claim, email hello@meravieofficial.com with your order number and a short note on what didn't work for you. We may ask you to send the product back before we refund you; if we do, we'll give you the return address, and the return postage is paid by you.

What the guarantee refunds:

• The price you paid for the product itself.
• Shipping fees, shipping protection, and any customs or import charges are not refunded.
• If your order shipped for free, we deduct the cost of our standard shipping rate for your country from the refund.
• One guarantee claim per customer or household.

This policy should be read together with our Shipping Policy, Terms of Service and Privacy Policy.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include your order number and clear photographs of the item and its packaging.

Exceptions / non-returnable items

Opened or used ear cleaners are covered by the 30-day money-back guarantee above, but for hygiene reasons they cannot be returned for exchange or resale. Certain other types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Gift cards cannot be refunded, except where the law entitles you to a remedy (see "Your statutory consumer rights" below).

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellation and withdrawal rights for UK and EU customers (14 days)

Notwithstanding the above, if your order is shipped to the United Kingdom or the European Union, you have the right to cancel your order within 14 days after the day you receive the goods, for any reason and without giving a justification. This right comes from the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive (2011/83/EU).

To cancel, tell us clearly by email at hello@meravieofficial.com within the 14 days (you may use any clear statement; no special form is required). You must then send the goods back to us without undue delay and no later than 14 days after telling us you wish to cancel. We will refund you within 14 days of receiving the goods back (or of receiving proof that you have sent them back, if earlier). We may reduce your refund if the goods have been used beyond what is necessary to inspect them, or are returned in a diminished condition. For hygiene reasons, the right of cancellation does not apply to sealed personal care or hygiene goods that you have unsealed after delivery.

Your statutory consumer rights

Nothing in this policy limits the rights you have under the consumer laws of the country where you live. In particular:

• United Kingdom: under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, replacement, price reduction or refund.
• European Union: you have the 14-day right of withdrawal described above, and the legal guarantee of conformity that applies to goods sold to consumers in your country.
• Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
• Other countries: mandatory local consumer-protection laws continue to apply.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at hello@meravieofficial.com.